18x Microsoft Certified MSc Data Science 4 countries

I eliminate operational chaos from your business with digital systems that work from day one

I design and implement solutions with Microsoft Power Platform that replace manual processes, shared spreadsheets and email approvals with integrated systems featuring automation, real-time data, and real operational control.

Main stack:
Power Apps Power Automate Power BI AI Builder SharePoint
18 Microsoft Certifications
6+ Solutions in production
4 Countries served
10+ Years of experience

Does this sound familiar?

If you identify with at least two of these problems, I can help.

Your operation lives in Excel

Shared spreadsheets emailed around that nobody knows which version is correct. Data gets lost, duplicated, or corrupted. If the person managing "the master Excel" goes on vacation, the process stops.

Your approvals run on email or WhatsApp

Approval processes depend on someone reading an email or message. No traceability, no measurable timelines, no automatic escalation. Requests get lost in inboxes.

Your reports are built manually every week

Someone exports data from a system, pastes it in Excel, formats it, and sends a PDF by email. Every week. And still, the numbers don't always add up.

You have no real-time visibility

To know how the business is doing today, you have to ask, wait, and trust the answer is correct. No dashboard, no updated data, no certainty.

Your systems don't talk to each other

Data in SQL Server, tickets in a service desk, documents in SharePoint, tracking in Excel. Nothing connects. Data is fragmented and nobody has the complete picture.

You depend on a key person

If that person goes on vacation, gets sick, or quits, the process stops. No documentation, no system. Just knowledge in someone's head.

Services

Digitization and automation solutions with Microsoft Power Platform

Operational Process Automation

I replace repetitive manual workflows with automations that run on their own: approvals, notifications, document generation, data synchronization between systems.

  • Candidate process diagnosis
  • Power Automate flows (Cloud + Desktop)
  • Error handling and logging
  • Documentation and training
Your team stops doing mechanical work and focuses on decisions.

Dashboards & Operational Intelligence

I connect your data sources (SQL, APIs, SharePoint, Excel, service desks) into Power BI dashboards that show what matters: KPIs, trends, alerts and detail on demand.

  • Connection to multiple data sources
  • Advanced DAX + Power Query modeling
  • Automatic refresh and role-based security
  • Publishing to Power BI Service
Real data, up to date, without manual manipulation.

Document Management with Control

I implement document control systems on SharePoint with standardized coding, versioning, role-based permissions and AI-powered intelligent search.

  • Automatic document coding
  • Search with AI Builder + KQL
  • Security filters by area and role
  • Audit traceability
Your documentation stops being chaos and becomes a managed asset.

Request & Approval Portals

Digital portals with smart forms, multi-level approval flows, automatic notifications, time-based escalation and full traceability.

  • Power Apps form with validations
  • Parallel/sequential approvals
  • Email + Teams notifications
  • Tracking dashboard
From days of manual approval to automatic hours.

Digitization Consulting & Roadmap

I analyze your current processes, identify bottlenecks and automation opportunities, and deliver a prioritized roadmap with concrete solutions.

  • Process mapping (AS-IS / TO-BE)
  • Digital maturity assessment
  • 3-6-12 month roadmap with ROI
  • Executive document for leadership
No smoke, no empty promises: an executable plan.

How I work

A clear 5-step process to take your operation from manual to digital

01

Diagnosis

1-2 days

I understand your current operation: which processes hurt, where time is lost, what information is missing. I don't assume. I ask, observe and document before proposing anything.

02

Solution design

2-3 days

I define the technical architecture, data flows, user experience and success criteria. A clear plan with scope, deliverables, timelines and dependencies.

03

Iterative development

2-8 weeks

I build in short cycles with functional deliveries every 1-2 weeks. You see real progress from the start, can test early and adjust without waiting until the end.

04

Testing & adjustment

3-5 days

I validate with real users, fix usability and performance issues. The solution is not delivered until it works in the real context of your team.

05

Delivery & handoff

1-2 days

I deliver to production with technical documentation, user guide and training session. Your team is equipped to operate and maintain what was built.

Projects in production

Real processes I've digitized for companies in the region

Power BI APIs REST SQL Server
Regional Service Desk

Multi-Source Executive Dashboard

Unifying data from 3 service desks into a single dashboard

Problem

Three different data sources (SolarWinds, Redmine, SQL Server FSM) with no unified view. To see the complete picture, you had to log into three different portals. Management was making decisions with partial information.

Solution

Executive dashboard in Power BI connecting all three sources. M queries with dynamic pagination (List.Generate) for APIs, on-premises gateway for SQL Server, unified dimensional model and automatic refresh.

Results

  • Consolidated view of the entire support operation
  • Eliminated manual executive report preparation
  • Identified workload patterns by country and technician
  • Real-time visibility for decision making
Integrated data sources
SolarWinds API
Redmine API
SQL Server FSM
Power BI
Power BI Power Query (M) DAX REST APIs SQL Server
SharePoint Power Apps Power Automate
Corporate Document Governance

Document Management System

From shared folders to information governance

Problem

Documentation in folders without formal classification, duplicate versions, no role-based permissions, no traceability. Internal audits required manual effort to demonstrate control.

Solution

Master List with structured coding [AREA-CLASS-SCOPE-SERIAL-VERSION], automatic code generation via Power Automate, Power App as frontend, security filters by area and role.

Results

  • Master catalog with unique code and current version
  • Controlled permissions: each user sees only what they should
  • Automatic generation eliminated classification errors
  • Audit-ready with full traceability
Coding structure
AreaIT
-
ClassMAN
-
ScopeGEN
-
Serial001
-
VersionV02
SharePoint Online Power Apps Power Automate
Power Apps Power Automate

Travel Request Portal

Travel requests with multi-level digital approval

Digital portal that replaced email-based approvals with a standardized form, automatic multi-level flow, real-time notifications and status tracking. Standardized for all countries of operation.

  • Eliminated email dependency
  • Real-time status visible to the requester
  • Full traceability of every approval
Power Apps Power Automate SharePoint
Power Apps Power Automate

Purchase Order Request

Traceable purchase orders from request to closure

Digital system with structured form, approvals by amount and area, state management (8 states), attachments linked by order, and consolidated purchasing reports.

  • Single standardized format for all areas
  • Attachments travel with the request, not separately
  • Compliance and auditable spend control
Power Apps Power Automate SharePoint
RPA Power Automate Desktop PowerShell
Internal Operations — Lenovo LATAM

RPA Automation for Legacy Systems

Bots that process what nobody wants to process

Problem

Repetitive manual processes with Excel files: massive FSM case imports for multiple LATAM countries, inconsistent date formats, files locked by OneDrive sync.

Solution

Bot suite in Power Automate Desktop with OneDrive sync handling, automatic format validation by country, batch processing of 500 records, orchestration from cloud flows.

Results

  • Weekly hours of manual work eliminated
  • Format and data errors completely eliminated
  • Processes independent of specific individuals
  • Staff redirected to higher-value activities
Automation flow
Cloud Flow
PAD Bot
Excel / OneDrive
SQL Server
Power Automate Desktop Power Automate Cloud PowerShell ExcelScript

Tech stack and certifications

I work exclusively within the Microsoft ecosystem. This is not a limitation: it's a strategic decision. Everything I build integrates natively with Microsoft 365.

Applications

Power Apps (Canvas & Model-Driven)
Power Pages

Automation

Power Automate (Cloud Flows)
Power Automate Desktop (RPA)
AI Builder

Data & Intelligence

Power BI (Desktop + Service)
SQL Server
DAX / Power Query (M)
SharePoint Search API (KQL)

Integrations

Microsoft Graph API
Custom Connectors (OpenAPI)
REST APIs
Azure Functions
PowerShell / PnP

Platform

SharePoint Online
Microsoft 365
Dataverse
Azure AD

Governance

Power Platform Solutions (ALM)
Environment Variables
Connection References
Azure DevOps (CI/CD)

18 Active Microsoft Certifications

Each certification represents validated knowledge and hands-on experience in real projects.

Power Platform

PL-900 PL-100 PL-200 PL-300 PL-400 PL-500 PL-600

Data & AI

DA-100 DP-900 AI-900

Azure & Security

AZ-900 SC-900 MS-900

Dynamics 365

MB-910 MB-920

Humberto Henríquez

I started my career in infrastructure and technical support. That's where I learned something many technologists never understand: technology is worthless if it doesn't solve a real business problem.

Over time, I moved toward automation and data management. I saw firsthand how entire companies operated with spreadsheets shared by email, WhatsApp approvals, reports built manually every Monday, and critical processes that depended on "someone remembering" to do something.

That's where I found my professional mission: eliminating that operational fragility.

Microsoft Power Platform became my main tool because it allows you to take a broken process and turn it into a complete digital system — with interface, database, automation, approvals and reporting — without needing months of custom development or half-million dollar budgets.

Today, with 18 Microsoft certifications, a Master's in Data Science and experience operating with clients in Central America and the Caribbean, I dedicate myself to one thing: helping companies stop operating in manual mode and start operating in digital mode.

Base San Salvador, El Salvador
Education Systems Eng. + MSc Data Science
Certifications 18x Microsoft Certified
Coverage El Salvador, Guatemala, Costa Rica, Dominican Rep.
Company Netser Group IT Services
Languages Native Spanish, Professional English

Why work with me?

Complete system, not loose pieces

I don't deliver an isolated dashboard or app. I deliver the complete system: interface + database + automation + approvals + reporting. All connected.

Production, not demos

Every solution includes error handling (Try-Catch), logging, backend-validated role security, technical documentation and training. It's not a pretty prototype that fails in reality.

Business first, technology second

I don't sell tools. I understand your operation, map your process and design the solution that solves your real problem. Technology is the means, not the end.

Knowledge transfer

Every project includes complete documentation and training. My goal is to deliver systems that work without me after implementation.

Ready to stop operating in manual mode?

Book a free 30-minute diagnostic call. We'll review your most critical process and I'll tell you honestly if I can help and how.

No commitment. No sales pitch. Just a conversation to understand your situation and see if I can help.